Terms and conditions admin 2024-04-18

Terms and conditions

§ 1 General provisions

  1. The Beelight website operating at : the Website) is operated by: WaiWai spółka z ograniczoną odpowiedzialnością with its registered office in Koszoły, delivery address: Koszoły 27, 21-532 Łomazy, Poland, entered in the Register of Entrepreneurs of the National Court Register under the KRS number 0000994324, NIP: 1133072878, REGON: 523243210.
  2. The Regulations set out in particular:
  3. rules for the use of the Site;
  4. terms and conditions for placing orders for Products available on the Website;
  5. order processing times and rules;
  6. terms and forms of payment;
  7. the customer’s right of withdrawal;
  8. rules for filing and handling complaints;
  9. specific rights of the consumer customer.
  10. The Shop conducts sales via the Website, using means of distance communication. Contracts concluded by the Customer with the Shop via the Website are distance contracts,
    within the meaning of the Consumer Rights Act.
  11. The Customer is entitled and obliged to use the Website in accordance with its intended use and the principles of social interaction and good morals.
  12. The Website allows the Customer to register and access a Customer account. Browsing the Website and placing orders for Products does not require registration of a Customer account.
  13. The Terms and Conditions are available free of charge on the Website, in a form that allows them to be obtained, reproduced and recorded.
  14. The Customer is obliged to read the Terms and Conditions. Use of the Service is possible only after reading and accepting the Terms and Conditions.
  15. The customer may be a person with full legal capacity.
  16. Terms used in the Regulations shall mean:
    1. Shop – WaiWai spółka z ograniczoną odpowiedzialnością with its registered office in Koszoły, delivery address: Koszoły 27, 21-532 Łomazy, Poland, entered in the Register of Entrepreneurs of the National Court Register under the KRS number 0000994324, NIP: 1133072878, REGON: 523243210 operating the Shop via the Website;
    2. Customer – a person using the Website, purchasing Goods sold by the Shop as part of the Website;
    3. Consumer – a natural person making a legal transaction with a trader which is not directly related to his/her commercial or professional activity;
    4. Services – the services provided by the Store, offered to Customers through the Site, excluding Digital Services;
    5. Consumer Rights Act – Act of 30 May 2014 on consumer rights (i.e. Journal of Laws 2023, item 2759 as amended);
    6. Civil Code – the Act of 23 April 1964. – Civil Code (i.e. Journal of Laws 2023, item 1610, as amended);
    7. Goods or Products – movable items sold by the Shop to Customers via the Website;
    8. Service – the website at www.beelight.company, through which the Store offers Products to Customers and enables the conclusion of contracts;
    9. Agreement – the agreement concluded between WaiWai limited liability company and the Customer through the Website;
    10. Account – the Customer’s individual account on the Website, enabling him/her, among other things, to personalise the Website and place orders after logging in;
    11. Working days – all days excluding Saturdays, Sundays and public holidays;
    12. Rules of Procedure – these Rules of Procedure.
  17. In the event of a justified suspicion that the Customer has provided false data, the Shop has the right to withdraw from the Contract by notifying the Customer.
  18. In the event that the customer provides erroneous or inaccurate data, including in
    particular an erroneous or inaccurate address, the shop shall not be liable for any non-delivery or delay in the delivery of the goods or failure to provide the service or digital service, to the fullest extent permitted by law.
  19. The Store does not guarantee permanent availability of Goods presented on the Website. The Store reserves the right to change the prices of products on offer, add new products to the offer, withdraw products, conduct and cancel promotional campaigns on the Store’s website or introduce changes thereto. No change in the terms and conditions of an order, including price, may be introduced after it has been accepted for fulfilment by the Store.
  20. The information contained on the Website, including in particular advertisements, announcements and price lists, does not constitute an offer within the meaning of Article 66 of the Civil Code. However, the information contained on the Website constitutes an invitation to conclude an Agreement, as described in Article 71 of the Civil Code.
  21. The shop is obliged to provide the Customer who is a Consumer, in a clear and conspicuous manner immediately before the Customer places the order, with information on, in particular:
    1. the main features of the service, including the subject matter and the means of communication with the customer,
    2. the total price or consideration for the performance including taxes and, where the nature of the subject matter of the performance does not, reasonably, allow for their calculation in advance, the manner in which they will be calculated, as well as transport, delivery, postal and other charges and, where the amount of such charges cannot be determined, the obligation to pay them;
    3. the right of withdrawal or the absence of such a right,
    4. the duration of the contract or how and why the contract should be terminated – if the contract is of indeterminate duration or is to be extended automatically;
    5. the minimum duration of the client’s contractual obligations.
  22. Where the Store provides for the possibility of accepting individual (bespoke) orders from customers, such orders may be placed by customers via the Store’s e-mail address indicated on the Site. In such a case, the Store makes a quote and sends it to the e-mail address indicated by the Customer.
  23. The lead time for an individual order (on the Customer’s individual order) is 30 days from the conclusion of the Contract, unless the Shop has informed the Customer, at the latest before placing the order, of a different time limit.
  24. The Website serves Customers who have a shipping address for the Products in the territory of Poland, unless the Shop’s offer on the Website contains different provisions.

§ 2 Technical requirements for using the Website

  1. In order to browse the Website it is necessary to:
    1. a terminal device with access to the Internet,
    2. a web browser capable of accepting cookies, for example Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox, Opera or Safari in its current version;
    3. acceptance of necessary cookies.
  2. In order to use the functionalities of the Website, in particular to register on the Website or place orders for Products, an active electronic mail (e-mail) account is required.
  3. The Website uses cookies in order to properly perform the Services, as well as to ensure security. The blocking of cookies, as well as the use of external applications to block cookies, may result in the malfunctioning of the Website, as well as prevent the proper implementation of the Service, for which the Shop is not responsible.

§ 3 Sale of Goods – order conditions and lead times

  1. The Shop, via the Website, concludes contracts of sale of Goods with Customers. Under a contract of sale, the Store undertakes to transfer ownership of the Goods to the Customer and to deliver the Goods to the Customer, and the Customer undertakes to collect the Goods and to pay the price to the Store.
  2. In order to place an order, the Customer indicates the Goods in which he or she is interested by using the “Add to basket” command on the page of the Goods in question or any equivalent wording, and then indicates the data, method of delivery and payment.
  3. The shopping cart offers the customer the opportunity to:
  4. the addition and deletion of goods and their quantities;
  5. indicate the address to which the Goods are to be delivered and the details necessary for invoicing;
  6. choice of delivery method;
  7. choice of payment method;
  8. add a discount code (if applicable).
  9. The Customer places an order by confirming the order by selecting the button marked ‘order with obligation to pay’ or any other equivalent wording. By validating the order, the Customer makes an offer to purchase a specific product offered by the Store.
  10. Placing and confirming an order entails the obligation of the Customer to pay the price of the Goods and the delivery costs. Confirmation of the order by the Store is the moment when the contract of sale between the Store and the Customer is concluded.
  11. The purchased Products are dispatched within five working days from the moment of confirming the payment on the Store’s bank account, unless the Terms and Conditions contain provisions to the contrary or the Store has informed the Customer, directly before placing the order, of a different delivery date.
  12. Goods purchased on the Website are dispatched to the address provided by the Customer.
  13. Orders can be placed via the Website 24 (in words: twenty-four) hours a day, 7 (in words: seven) days a week. Orders placed on Saturdays, Sundays or public holidays shall be processed on the next working day.
  14. In the event that only part of an order can be fulfilled, the Shop may propose to the Customer before confirming the order:
  15. cancellation of the order in its entirety (if the Customer chooses this option, the Store will be released from its obligation to process the order);
  16. cancelling the part of the order in which fulfilment is not possible
    within the stipulated time limit (if the Customer chooses this option, the order will be fulfilled in part, with the Shop being relieved of its obligation to fulfil the rest of the order);
  17. to carry out a substitute performance to be agreed upon with the Customer. The order of the substitute Goods, once approved by the Customer, will be treated as final;
  18. splitting the order and setting a new deadline for the part of the order that cannot be fulfilled within the original deadline (if the Customer chooses this option, the Goods comprising the order will be sent in several separate shipments, and the Customer will incur additional costs associated with splitting the order into several shipments).
  19. If the Goods ordered by the Customer are not available or if the Customer’s order cannot be fulfilled for other reasons, the Shop will inform the Customer by sending information to his/her e-mail address within 7 (in words: seven) days of concluding the Contract.
  20. If the payment for the Goods, which cannot be delivered in whole or in part, has been made in advance, the Shop will reimburse the Customer the amount paid (or the difference) immediately, but no later than within 14 (in words: fourteen) days of the conclusion of the Contract, on the terms and conditions set out in detail in the Terms and Conditions.
  21. The Shop may post on the Website, in relation to a given Goods, information on the number of working days within which the shipment of the purchased Goods will take place. The information in question is the time counted from confirmation of the order until dispatch of the ordered Goods. The delivery time is given taking into account the deadline for completion of all the ordered Goods.

§ 4 Liability for non-conformity of the Goods with the Contract

  1. The provisions of this paragraph of the Terms and Conditions, in accordance with the provisions of Chapter 5a of the Consumer Rights Act, shall apply to the Shop’s liability for non-compliance of the Goods with the Contract concluded with:
    1. Consumer, or
    2. a natural person concluding a contract directly related to that person’s business activity, where it is apparent from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject of that person’s business activity made available pursuant to the provisions on the Central Register and Information on Business Activity.
  2. The customer has the right to make a complaint if the Goods do not comply with the Contract.
  3. The Customer shall submit the complaint in writing or in document form to the Store’s e-mail address or to the Store’s postal address.
  4. In order to make a complaint, the Customer may use the complaint form, which is attached to these Terms and Conditions. The use of the form is not obligatory. In the complaint, the Customer should describe the non-compliance of the product with the agreement. In particular, the Customer may present photo documentation, the damage report drawn up by the courier and provide additional explanations.
  5. The shop will consider the complaint within 14 (in words: fourteen) days of receipt.
  6. The shop informs the customer of how the complaint has been handled on a durable medium.
  7. If the complaint is accepted, the Shop will make a refund no later than 7 (seven) days after a positive resolution of the complaint.
  8. The shop shall return the amount due to the Customer using the same method of payment used by the Customer, unless the Customer has expressly agreed to a different method of return that does not involve any costs for the Customer. The Store shall issue the Customer with an appropriate correction to the proof of purchase (corrective VAT invoice or corrective specification).
  9. The Shop’s liability is limited to the price of the Goods covered by the Contract.
  10. To the extent not covered by these Terms and Conditions, the relevant provisions of common law, in particular the Consumer Rights Act and the Civil Code, shall apply to determine the rights and obligations of the Customer and the Shop in the event of a defect in the goods / non-performance / improper performance of the Contract by the Shop.
  11. The Shop’s liability for defects in the Goods is, to the fullest extent permitted by law, excluded in the case of contracts concluded for a Customer who is not:
    1. Consumer;
    2. a natural person concluding a contract with the Store directly related to his or her business activity, if it is evident from the content of that contract that it does not have a professional character for that person, arising in particular from the subject of his or her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
  12. The Goods offered by the Shop may be covered by a manufacturer’s guarantee. In such a case, the guarantee is exercised according to the rules specified in the guarantee statement. The Shop does not provide its own guarantee for the offered Goods.
  13. The Seller shall not be liable if the Products offered for sale do not meet the individual expectations of the Customer or do not have individual characteristics. When entering into a sales contract, the parties do not specify any specific purpose for which the Product is purchased or manufactured. Products are not made to individual order.

§ 5 Product prices and delivery costs

  1. The prices displayed next to the Products offered on the Website are gross prices, i.e. they include the tax on goods and services (VAT). Prices are given in the Polish currency (zloty – PLN).
  2. The price shown next to the Product does not include shipping costs.
  3. Shipping costs shall be borne by the Customer, unless otherwise stated in the Shop’s offer on the Website.
  4. The total amount that the Customer must pay in connection with the purchase of the selected Product consists of the price of the Product and the cost of delivery.
  5. The price of the Product stated in the shopping basket at the time the Customer places the order is binding and final.
  6. Unless otherwise specified by the Shop on the Website on the page of the Product in question or in the course of the Customer’s order, the methods of delivery of the Products are as follows:
    1. shipment by inPost courier service;
    2. shipment by DHL courier service.
  7. On the Website, the Shop shall indicate clearly and legibly, at the latest at the beginning of the Customer’s ordering process, the restrictions on delivery of the Product.
  8. The Store has the right to update prices on an ongoing basis and to include the Products offered on the Site in promotions or sales of its choice. This entitlement does not affect orders placed by Customers prior to the above actions.
  9. In the case of sales of Products included in a promotion or sales campaign, the quantity of which is limited, order processing depends on the order in which the orders are received by the Store.

§ 6 Methods of payment

  1. On the Website, the Shop shall indicate clearly and legibly, at the latest at the beginning of the order placement by the Customer, the payment methods accepted.
  2. If the Shop has not otherwise specified the method of payment on the Site – on the page of the Product in question or in the course of the Customer’s order, the Customer shall pay in one of the following ways:
  3. by bank transfer using one of the electronic payment systems accepted by the Shop, allowing you to make a fast payment for your order;
  4. by simple bank transfer, to the account indicated by the Shop.
  5. In order to use one of the electronic payment systems, the Customer must accept the terms and conditions of use of the respective electronic payment system. A list of the electronic payment systems available on the Website is available when finalising the order.
  6. The shop does not allow customers to pay in cash.

§ 7 Right of withdrawal

  1. The provisions of this paragraph apply to a Customer who is a Consumer, or to a natural person who concludes a contract with the Shop directly related to his/her business activity, if it is clear from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity.
  2. The Customer referred to in paragraph 1 has the right to withdraw from the Agreement without giving any reason
    and incurring costs, unless generally applicable law or these Terms and Conditions provide otherwise. The Agreement from which the Customer specified in subparagraph 1 has withdrawn is considered not concluded.
  3. In order to withdraw from the contract, it shall be sufficient to make a declaration of withdrawal and send it to the Store within 14 (in words: fourteen) days from the date of receipt of the Goods. The declaration of withdrawal may be submitted in accordance with the specimen attached to the Regulations. The use of the template is not obligatory.
  4. To comply with the withdrawal period, it is sufficient:
  5. by sending a written declaration to the address of the Store indicated in the Terms and Conditions or on the Website, or
  6. sending a declaration in documentary form to the Store’s e-mail address indicated in the Terms and Conditions or on the Website.
  7. The shop shall immediately send to the Customer, on a durable medium, an acknowledgement of receipt of the declaration of withdrawal made electronically. If the Store considers the declaration of withdrawal to be ineffective, the Store will contact the Customer individually to clarify the matter further.
  8. In the case of withdrawal from the contract, the Customer is obliged to return the purchased Product immediately, no later than within 14 (in words: fourteen) days of withdrawal from the contract, unless the Shop has offered to collect the Goods itself. It is sufficient to send back the Goods before the deadline. The costs of returning the Goods shall be borne by the Customer.
  9. If the Customer withdraws from the contract, the Store is obliged to reimburse the Customer the amount paid for the Product and the shipping costs to the Customer, within a maximum of 14 (in words: fourteen) days from the date of receipt of the declaration of withdrawal. However, if the Customer has chosen a method of delivery of the Product other than the cheapest method offered on the Website for the order, the Shop is not obliged to reimburse the Customer for the additional costs incurred by the Customer. The Store may withhold reimbursement of payments received from the Customer until it has received the goods back or the Customer has provided proof of their return, whichever event occurs first.
  10. The Shop will refund the payment using the same method used by the Customer, unless the Customer agrees with the Shop on another way of refund that does not incur any costs for the Customer.
  11. The shop may withhold reimbursement of payments received from the Customer until it has received the Product back or the Customer has provided proof of return, whichever event occurs first.
  12. If the Customer has sent a declaration of withdrawal before receiving an order confirmation from the Shop, the order is cancelled.
  13. The customer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and properties of the Goods.
  14. The Customer has no right of withdrawal in the cases indicated in the Consumer Rights Act, in particular with regard to contracts:
    1. for the provision of services for which the consumer is liable to pay the price, where the trader has supplied the service in full with the consumer’s prior and explicit consent and the consumer has been informed before the performance of the service by the trader that he will lose his right of withdrawal after the trader has provided the service and has acknowledged it;
    2. where the object of the supply is a non-refabricated good made to the consumer’s specifications or to meet the consumer’s personalised needs;
    3. where the object of the performance is goods which are perishable or have a short shelf life;
    4. where the object of the service is goods supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons if the packaging has been opened after delivery;
    5. in which the object of the performance is goods which are, by their nature, inseparable from other goods after delivery;
    6. for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;
    7. for the supply of digital content not supplied on a tangible medium for which the consumer is liable to pay the price, where the trader has begun the performance with the express and prior consent of the consumer who has been informed before the beginning of the performance that he will lose his right of withdrawal after the trader has provided the performance and has acknowledged it, and the trader has provided the consumer with the confirmation referred to in Article 15(1) and (2) or Article 21(1) of the Consumer Rights Act.
  15. The shop will also correct the proof of purchase previously provided to the Customer (corrective VAT invoice or corrective specification).

§ 8 Refund of payment made by the customer

The shop will refund the money, within 14 (in words: fourteen) calendar days, using the same means of payment as those used by the Customer in making the payment, unless the Customer has expressly agreed to a different method of refund that does not involve any costs for the Customer, in the case of:

  1. withdraw from the contract in whole or in part (in which case an appropriate part of the price shall be refunded) in the case of an order prepaid prior to its fulfilment;
  2. to acknowledge the complaint and that it is not possible to repair the damaged Goods or to replace them with new ones or to provide the Service / Digital Service in accordance with the contract;
  3. recognise the right to ask for a reduction in the price of the Product.

§ 9 Newsletter

  1. The Customer may agree to receive commercial information, including commercial information by e-mail, by ticking the appropriate option in the registration form or via the Website. If such consent is given, the Customer will receive the Store’s newsletter (Newsletter) at the e-mail address provided by the Customer.
  2. The Customer may unsubscribe from the Newsletter at any time by notifying the Store of the cancellation.

§ 10 Contact details of the shop

The customer can contact the Shop:

  • via email to: office@waiwai.company;
  • by post to the delivery address: WaiWai sp. z o.o., Koszoły 27, 21-532 Łomazy, Poland.

§ 11 Final provisions

  1. The shop informs that the use of services provided electronically involves risks resulting from the generally accessible nature of the Internet, including
    in particular with the possibility of unauthorised third parties obtaining or modifying the Customer’s transmitted data. In order to minimise the aforementioned risks, the Customer should use appropriate security measures, including in particular
    in particular, use anti-virus software, have up-to-date versions of Internet browsers and operating systems, and not use open access points.
  2. To the fullest extent permissible by law, the Shop is not responsible for the blocking by mail server administrators of the transmission of messages to the e-mail address indicated by the Customer and for the deletion and blocking of e-mails by software installed on the computer used by the Customer.
  3. The Shop is not responsible for the equipment and infrastructure used by the Customer, including the malfunctioning of public data communication networks, causing, for example, a lack of or interference with access to the Website.
  4. The Shop informs that the display of the visualisation of the Products in the Customer’s ICT system, when using the Site, is dependent on a number of factors, including the type of display matrix, aspect ratio, resolution, method of its backlighting, the technologies used and the efficiency of the control electronics and settings. Discrepancies between the visualisation available in the Customer’s ICT system and the actual appearance of the Product, cannot be the basis for a complaint.
  5. The Shop informs that all trademarks (logos, logotypes, brand names, etc.), graphic materials or photographs published on the Website are protected by law and are used by the Shop for information purposes only.
  6. To the fullest extent permitted by law, the Shop is not liable for any disruption, including interruption, in the operation of the Website caused by force majeure, unauthorised action of third parties or incompatibility of the Website with the Customer’s technical infrastructure.
  7. The shop reserves the right to temporarily suspend the Service, in particular for maintenance, development or modernisation work.
  8. All the names of the Products offered on the Website are used for identification purposes and may be protected or reserved under industrial property laws.
  9. The Shop points out that the Website contains content protected by intellectual property laws, in particular works protected by copyright (content such as product descriptions, layout, graphics, photos, etc.). Customers and visitors to the Website undertake to respect the intellectual property rights (including author’s economic rights and industrial property rights such as those arising from the registration of trademarks) vested in the Shop and third parties. The Customer or any visitor to the Website is solely responsible for any failure to comply with the provisions of this section.
  10. The Customer may not post unlawful, unlawful, immoral or infringing content on the Website, nor may it publish links to pornographic, obscene or demeaning material.
  11. The Customer is obliged to refrain from any activity that could affect the proper functioning of the Service, including, in particular, any interference with the operation of the Service or its technical elements.
  12. The Seller may block the possibility to place orders by the Customer if it considers the Customer’s actions to be in breach of generally applicable laws, decency or rules of social co-existence. The Seller may block the possibility referred to in the preceding sentence also when it obtains a justified suspicion that the Customer has violated the provisions of these Terms and Conditions. The Customer will be notified about the blocking of the possibility to place orders by an e-mail message sent to the e-mail address provided during the registration process or when placing an order. After an investigation, the possibility of placing orders may be unblocked or the contract for the provision of electronic services concluded for the purpose of maintaining an account on the Website will be terminated by the Shop with immediate effect, and the Customer’s account will be deleted (respectively, in the case of a Customer without an Account, the Customer will not be able to place orders using the given e-mail address).
  13. The Shop reserves the right to amend these Terms and Conditions. The shop undertakes to inform registered customers of any change to the regulations by sending an electronic message to the e-mail address provided during registration, and the customer will be able to delete his/her account at any time after receiving such information. Amendments to the Regulations shall not affect Agreements concluded prior to the effective date of the amendments.
  14. In matters not regulated by the Rules, the applicable provisions of Polish law shall apply.
  15. Disputes related to Contracts concluded on the basis of the Terms and Conditions will be settled by the court having jurisdiction over the Store’s principal place of business. This provision does not apply to Contracts concluded with the Consumer.
  16. The use of a specific method of out-of-court dispute resolution is possible only with the mutual consent of the Customer and the Store. Detailed procedures for out-of-court dispute resolution are available on the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl, on the websites of Provincial Trade Inspection Inspectorates, and at district (city) consumer ombudsmen.
  17. In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of
    21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on ODR
    in consumer disputes), the Shop hereby provides an electronic link to the online ODR (online dispute resolution
    ) platform: https://webgate.ec.europa.eu/odr. The ODR platform enables the out-of-court resolution of disputes between businesses
    and consumers. The resolution of disputes by this method is voluntary.
  18. The regulations are effective from: 1 April 2024.

 

Model withdrawal form

(this form must be completed and returned only if you wish to withdraw from the contract)

………………………………………………

(Name of the person withdrawing from the contract)

………………………………………………

 ………………………………………………

(address of the person withdrawing from the contract)

WaiWai sp. z o.o.

Koszoły 27

21-532 Lomazy, Poland

 

WITHDRAWAL FROM THE CONTRACT

I, the undersigned, hereby waive the following agreement:

  1. Date of conclusion of the contract ………………………………………………………………………..
  2. Contract/order number ……………………………………………………………….
  3. Subject of the contract ………………………………………………………………………………………..

                                                                           ……………………………

                                                                         Customer’s signature

 

Date: ………………………….

 

Model complaint

(this form should only be completed and returned if you wish to make a claim)

………………………………………………

                (Name of complainant)

………………………………………………

………………………………………………

(address of the person lodging the complaint)


WaiWai sp. z o.o.

Koszoły 27

21-532 Lomazy, Poland

 

ADVERTISEMENT

 

I, the undersigned, hereby lodge a complaint regarding the contract/order dated ……………………………………….. no. ………………………………………. the subject of which was …….

……………………………………………………………………………………………………………………………………

 

Reason for complaint: …………………………………………………………………………………………

……………………………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………………………

(describe the reason for the complaint)

 

In view of the above, I request that ………………………………………… ……………………………………..

……………………………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………………………

 

 

                                                                            ……………………………

                                                                         Customer’s signature

 

Date: ………………………….